Privacy Policy.
This privacy policy explains how QF Property Maintenance Ltd uses personal information when you visit the website, contact us, or book a maintenance job.
Who we are
QF Maintenance is the trading name of QF Property Maintenance Ltd. Our contact details are listed in the footer and on the contact page.
What we collect
We may collect your name, email address, phone number, postcode, property address, job details, and any other information you choose to send through our forms, email, phone, or WhatsApp.
When you use the contact page, we also receive the details you add to your message and the service area you choose. If you use the map or open external links, those third-party services may also process technical information such as your IP address and browser details.
How we use it
We use your information to answer enquiries, prepare quotes, book visits, carry out work, manage invoices, keep job records, and deal with any follow-up support.
We rely on the following lawful bases where they apply: performance of a contract, legitimate interests, legal obligations, and consent where we ask for it.
WhatsApp and third-party services
If you tap the WhatsApp button, your message is sent to WhatsApp and then to us. We also use external services for map embeds and hosted media. Please check those providers' own privacy policies if you want to know how they handle data.
Cookies
We do not currently use analytics or marketing cookies on this website. The site is designed to work without non-essential tracking.
Sharing your information
We only share information when it is needed to complete the job or meet legal requirements. That may include engineers, suppliers, payment providers, professional advisers, or public authorities.
How long we keep it
We keep your information only for as long as we need it for the job, our records, warranty or follow-up support, and any legal or tax obligations.
Your rights
You can ask for a copy of the information we hold about you, ask us to correct it, ask us to delete it in some situations, object to some types of processing, or withdraw consent where we rely on it.
How to complain
If you are unhappy with how we handle your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office.
Email info@qfmaintenance.com or call 020 8050 4507.
Changes to this notice
We may update this page if our services or data handling practices change. Please check back if you want the latest version.